PAYMENT TERMS
• Provisional reservations will be held for a maximum of 14 days, thereafter it will be automatically released
• Any discrepancies on the confirmation or invoice must be addressed with reservations within 7 days of issue
• The full balance payment is due 60 days prior to arrival
• Reservations made less than 60 days prior to arrival will require full prepayment at time of booking
• Subject to a 30% supplement for cabins occupied by one adult (limited availability per trip)
FIT (1-7 pax):
- 30% deposit is due within 7 days of invoice date
- 70% deposit is due 60 days prior to arrival
Group (8-26 pax):
- 10% deposit is due within 7 days of invoice date
- A further 40% deposit is due within 120 days prior to arrival
- 50% balance payment is due 60 days prior to arrival
Tour Series (Min. of 8 pax for 3+ trips per year):
- 10% deposit is due 180 days prior to arrival
- A further 40% deposit is due within 120 days prior to arrival
- 50% balance payment is due 60 days prior to arrival
CANCELLATION POLICY
- Only written cancellations will be accepted. An acknowledgement of the cancellation will be sent from the reservations department.
- The Zambezi Queen Collection reserves the right to release bookings should payment not be received by the requested date.
Fit (1-7 pax):
- 30% of fee if cancellation is less than 90 days prior to arrival
- 100% of fee if cancellation is less than 60 days prior to arrival
Group (8 – 26 pax) & Tour Series (Min. Of 8 pax For 3 + trips per year):
- 10% of fee if cancellation is less than 180 days prior to arrival
- 50% of fee if cancellation is less than 120 days prior to arrival
- 100% of fee if cancellation is less than 60 days prior to arrival